FAQs

How quickly do you ship? 

Please allow 5-7 days for your order to be fulfilled. You will receive email confirmation prior to shipping/pick-up availability. 


What is your cancellation and refund policy?

Due to the nature of our business model, supporting local Black owned businesses and creatives, we are unfortunately unable to accept cancellations or returns. 


 
What is your return policy?
We do not accept returns due to the nature of our business model. 


What is your address change policy?
We are unable to guarantee address changes. Please email bomyegvirtual@gmail.com if you notice any errors. Once an order is marked as fulfilled we are unable to make any changes. 
 

How can I support Black Owned E-Marketplace to grow?
Our customers have been supportive since Day 1 and we love them for it! There are many ways to help including: donating funds to help us with operating costs, liking and sharing our content on Instagram, Twitter and Facebook, and subscribing to our newsletter.

 
I want to interview the organizers of Black Owned E-Marketplace
We love interviews! Please reach out to us at hello@bomyeg.ca if you have specific press opportunities in mind.
 
I’m an influencer do you have an ambassador program?
Nope! We love to support local influencers whether they be bloggers, photographers, models, etc… We’d love to talk about mutually beneficial collaboration opportunities and you can contact us at bomyegvirtual@gmail.com.
 
How do I apply?
Subscribe to our newsletter so you don't miss out on future opportunities.
 
What’s your address?
What’s yours ;)?  Email us at bomyegvirtual@gmail.com and include the nature of your inquiry in the subject line, we’ll be sure to get back to you!
 
You didn’t answer my question!
The worst! How can we help? Email us at bomyegvirtual@gmail.com and we’ll get back to you as quickly as possible!